E-help system can be registered by the general public to address any general queries regarding UBD which will then be re-directed to focal persons of each FIACO.
Link to e-help: https://e-help.ubd.edu.bn/

whereas Wehelpdesk system allows you to drop your complaint (or request) on any Estate related matters only.
Link to WeHelpdesk: https://wehelpdesk.ubd.edu.bn/

(Hence, any Estate related matters received in E-help will be re-directed to WeHelp)